> For the complete documentation index, see [llms.txt](https://help.openletterconnect.com/olc-help-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.openletterconnect.com/olc-help-docs/mailing-and-delivery/do-letters-get-damaged-too.md).

# Do letters get damaged too?

Letters move through the same USPS network as postcards.\
The difference is that the **envelope protects the printed insert**, so cosmetic wear is usually limited to the outside of the envelope. Still, every mailpiece passes through automated machines, so light marks or barcodes can appear on the envelope exterior.

#### **When to contact us**

Please reach out if you notice:

* Systemic damage well beyond light scuffing
* Tears or gouges that affect readability
* Consistent barcode spray covering the same critical content across multiple pieces

If you see these issues, **share photos and a few samples**. Our team will:

1. Review print logs and quality checks,
2. Look into trays and USPS handling notes,
3. Advise on next steps based on what we find.