# Do letters get damaged too?

Letters move through the same USPS network as postcards.\
The difference is that the **envelope protects the printed insert**, so cosmetic wear is usually limited to the outside of the envelope. Still, every mailpiece passes through automated machines, so light marks or barcodes can appear on the envelope exterior.

#### **When to contact us**

Please reach out if you notice:

* Systemic damage well beyond light scuffing
* Tears or gouges that affect readability
* Consistent barcode spray covering the same critical content across multiple pieces

If you see these issues, **share photos and a few samples**. Our team will:

1. Review print logs and quality checks,
2. Look into trays and USPS handling notes,
3. Advise on next steps based on what we find.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.openletterconnect.com/olc-help-docs/mailing-and-delivery/do-letters-get-damaged-too.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.