Delivery Status Definitions

Open Letter Connect provides real-time delivery tracking using data from USPS and our delivery partners like Accuzip. This tracking shows the status of each mail piece through printing, USPS handoff, sorting, transit, and delivery.

Accurate tracking helps you monitor your mail’s progress and spot any issues such as delays or returns. Understanding each delivery status and USPS scanning process allows you to interpret tracking data correctly and set realistic delivery expectations.

• Scheduled Your mailing order is queued and scheduled for processing based on USPS batch timing.

• Processing The order is being prepared for printing and mailing. Address verification and print proofs occur in this stage.

• Mailed Mail pieces have been printed and handed off to USPS for delivery.

• Expected Delivery Date The estimated date USPS expects the mailpieces to reach recipients, based on standard delivery timelines.

• Completed Delivery tracking is complete, and all mail pieces have reached their final status.

Tracking Analytics Statuses

• Mailed (%) Percentage of mail pieces that have been physically handed over to USPS.

• In Transit (%) Mailpieces scanned as en route between USPS facilities or on delivery trucks.

• Delivered (%) Mailpieces scanned by USPS as delivered or out for final delivery.

• Re-Routed (%) Mailpieces that USPS has redirected to a different address or route (usually due to forwarding requests).

• Scanned (%) Mailpieces that have been scanned at any point during USPS handling.

• Not Scanned (%) Mailpieces without a recorded USPS scan yet; this may occur due to scanning limitations or delays.

• Returned to Sender (%) Mailpieces that USPS has returned due to undeliverable addresses or refusals.

• Day Elapsed Number of days since the mail piece was mailed, used to monitor transit time and identify delivery delays.