Privacy Policy for the Open Letter Connect Help Center
Effective date: 23 September 2025
How this policy relates to our main Privacy Policy
This Help Center Privacy Policy supplements the Open Letter Connect website Privacy Policy. If there is any difference, the main Privacy Policy controls. Please review the website Privacy Policy for full details about data rights, choices, security, and contact methods. Open Letter Connect
What this policy covers
This policy applies to your use of our public Help Center and its pages. It explains what information may be collected when you read articles, search within the Help Center, or submit feedback through forms linked from Help Center pages. It does not change how we handle data in the Open Letter Connect application or on our main website, which are covered by the website Privacy Policy. Open Letter Connect
Information we collect on the Help Center
Technical logs. Our servers and hosting tools may record standard logs, for example IP address, user agent, request path, and timestamps. We use these logs to keep the site reliable and secure. Open Letter Connect
Usage data. We may use cookies, web beacons, or similar technologies to understand which pages are viewed and to improve the Help Center. You can control cookies in your browser. Some features may not work if cookies are disabled. Open Letter Connect
Feedback you provide. If you submit feedback or contact us from links in the Help Center, we receive the information you choose to send, such as your name, email, and the message. We use this to respond and to improve our services. Open Letter Connect
We do not knowingly collect information from anyone under 18. Open Letter Connect
How we use Help Center information
We use Help Center data to:
operate and secure the Help Center,
diagnose issues and measure performance,
improve article quality and navigation,
respond to questions you send through linked contact forms or email. Open Letter Connect
For broader uses of personal information, including account management, billing, and marketing choices, please see the website Privacy Policy. Open Letter Connect
Sharing
We may share Help Center logs or usage reports with service providers that host the site or provide analytics, only to run and improve the Help Center. We do not sell personal information. We may also disclose information to comply with law or to protect users, as described in the website Privacy Policy. Open Letter Connect
Data security
We take steps to protect information. No method is perfect. For details on our security measures and your responsibilities, see the website Privacy Policy. Open Letter Connect
Your choices
You can block or delete cookies in your browser. You can unsubscribe from promotional emails using the link in those messages. These choices are further explained in the website Privacy Policy. Open Letter Connect
Your rights
Residents in some locations, such as California and Nevada, may have additional rights. Those rights and how to exercise them are described in the website Privacy Policy. Open Letter Connect
Changes
We may update this Help Center Privacy Policy. We will post updates here and change the effective date. For material changes, we will follow the notice approach in our website Privacy Policy. Open Letter Connect
Contact
Questions about this Help Center Privacy Policy or our privacy practices Email: [email protected] Open Letter Connect
Last updated