# Privacy Policy for the Open Letter Connect Help Center **Effective date:** 23 September 2025 ### How this policy relates to our main Privacy Policy This Help Center Privacy Policy supplements the Open Letter Connect website Privacy Policy. If there is any difference, the main Privacy Policy controls. Please review the website Privacy Policy for full details about data rights, choices, security, and contact methods. [Open Letter Connect](https://openletterconnect.com/privacy-policy/) ### What this policy covers This policy applies to your use of our public Help Center and its pages. It explains what information may be collected when you read articles, search within the Help Center, or submit feedback through forms linked from Help Center pages. It does not change how we handle data in the Open Letter Connect application or on our main website, which are covered by the website Privacy Policy. [Open Letter Connect](https://openletterconnect.com/privacy-policy/) ### Information we collect on the Help Center **Technical logs.** Our servers and hosting tools may record standard logs, for example IP address, user agent, request path, and timestamps. We use these logs to keep the site reliable and secure. [Open Letter Connect](https://openletterconnect.com/privacy-policy/) **Usage data.** We may use cookies, web beacons, or similar technologies to understand which pages are viewed and to improve the Help Center. You can control cookies in your browser. Some features may not work if cookies are disabled. [Open Letter Connect](https://openletterconnect.com/privacy-policy/) **Feedback you provide.** If you submit feedback or contact us from links in the Help Center, we receive the information you choose to send, such as your name, email, and the message. We use this to respond and to improve our services. [Open Letter Connect](https://openletterconnect.com/privacy-policy/) We do not knowingly collect information from anyone under 18. [Open Letter Connect](https://openletterconnect.com/privacy-policy/) ### How we use Help Center information We use Help Center data to: 1. operate and secure the Help Center, 2. diagnose issues and measure performance, 3. improve article quality and navigation, 4. respond to questions you send through linked contact forms or email. [Open Letter Connect](https://openletterconnect.com/privacy-policy/) For broader uses of personal information, including account management, billing, and marketing choices, please see the website Privacy Policy. [Open Letter Connect](https://openletterconnect.com/privacy-policy/) ### Sharing We may share Help Center logs or usage reports with service providers that host the site or provide analytics, only to run and improve the Help Center. We do not sell personal information. We may also disclose information to comply with law or to protect users, as described in the website Privacy Policy. [Open Letter Connect](https://openletterconnect.com/privacy-policy/) ### Data security We take steps to protect information. No method is perfect. For details on our security measures and your responsibilities, see the website Privacy Policy. [Open Letter Connect](https://openletterconnect.com/privacy-policy/) ### Your choices You can block or delete cookies in your browser. You can unsubscribe from promotional emails using the link in those messages. These choices are further explained in the website Privacy Policy. [Open Letter Connect](https://openletterconnect.com/privacy-policy/) ### Your rights Residents in some locations, such as California and Nevada, may have additional rights. Those rights and how to exercise them are described in the website Privacy Policy. [Open Letter Connect](https://openletterconnect.com/privacy-policy/) ### Changes We may update this Help Center Privacy Policy. We will post updates here and change the effective date. For material changes, we will follow the notice approach in our website Privacy Policy. [Open Letter Connect](https://openletterconnect.com/privacy-policy/) ### Contact Questions about this Help Center Privacy Policy or our privacy practices\ Email: [Open Letter Connect](https://openletterconnect.com/privacy-policy/) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.openletterconnect.com/olc-help-docs/contact-us/privacy-policy-for-the-open-letter-connect-help-center.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.