# How to Reach Support **Need help fast?** Click here to talk to a human or open the support chat at the bottom of this page. We usually reply in under 30 minutes. ### Contact Options: * **Live Chat**: Available weekdays 9 am–5 pm EST * **Email**: * **Phone**: 978-269-0245 ### When to Reach Out: * Order issues (e.g., failed proof, wrong template) * Account or billing problems * CSV upload errors you can't fix * Automation is not triggering as expected ### What to Include: * Your account email or company name * Batch number (if order-related) * Screenshots or Loom video (if possible) * What you expected vs what happened --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.openletterconnect.com/olc-help-docs/contact-us/how-to-reach-support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.