How to Reach Support

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Contact Options:

• Live Chat: Available weekdays 9 am–5 pm EST

• Email: [email protected]

• Phone: [phone]

When to Reach Out:

• Order issues (e.g., failed proof, wrong template)

• Account or billing problems

• CSV upload errors you can't fix

• Automation is not triggering as expected

What to Include:

• Your account email or company name

• Batch number (if order-related)

• Screenshots or Loom video (if possible)

• What you expected vs what happened