> For the complete documentation index, see [llms.txt](https://help.openletterconnect.com/olc-help-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.openletterconnect.com/olc-help-docs/contact-us/how-to-reach-support.md).

# How to Reach Support

**Need help fast?** Click here to talk to a human or open the support chat at the bottom of this page. We usually reply in under 30 minutes.

### Contact Options:

* **Live Chat**: Available weekdays 9 am–5 pm EST
* **Email**: <support@openletterconnect.com>
* **Phone**: 978-269-0245

### When to Reach Out:

* Order issues (e.g., failed proof, wrong template)
* Account or billing problems
* CSV upload errors you can't fix
* Automation is not triggering as expected

### What to Include:

* Your account email or company name
* Batch number (if order-related)
* Screenshots or Loom video (if possible)
* What you expected vs what happened