How to Reach Support
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Contact Options:
Live Chat: Available weekdays 9 am–5 pm EST
Email: support@openletterconnect.com
Phone: 978-269-0245
When to Reach Out:
Order issues (e.g., failed proof, wrong template)
Account or billing problems
CSV upload errors you can't fix
Automation is not triggering as expected
What to Include:
Your account email or company name
Batch number (if order-related)
Screenshots or Loom video (if possible)
What you expected vs what happened
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