> For the complete documentation index, see [llms.txt](https://help.openletterconnect.com/olc-help-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.openletterconnect.com/olc-help-docs/campaign-builder-multi-touch-mail-automation/how-it-works.md). # How It Works {% embed url="" %} #### Step-by-Step Procedures **Step 1: Start a Campaign**\ Go to the **Campaigns** tab and click **Create Campaign**.

**Step 2: Add Your First Mailer**\ Pick your first mail piece. This could be a postcard or a letter. Choose the design, postage, and envelope if needed.

**Step 3: Set a Delay**\ Click **Add Delay** and choose how many days to wait before the next mailer is sent. You can choose any number between 1 and 365.\

**Step 4:** **Build Your Flow**\ Add another mail piece. Then add another delay. Keep repeating this until your campaign is complete.\

**Step 5: Save and Launch**\ Click "**Save"** to add your campaign flow. It will now appear under the **Orders** tab when you are ready to send.\

**Step 6: Place a Campaign Order** * Go to **Orders › Create › Campaign** * Select your **saved campaign**

* Choose your contact list, return address, and send date * Download and check each proof * Submit your order

**Note:** You are not charged right away. Each mail piece is charged on the day it is scheduled to send. **Step 7: Make Changes Anytime**\ Click the **Action** button beside any campaign to edit mail pieces, change the delay, or delete the campaign.