Campaign Builder – FAQ

Q: What if I need to remove a contact from my campaign? If you need to stop mail from going to a specific person, you can upload them to your Do Not Contact list. Once a contact is on that list, they will be skipped in all future campaign orders. Learn how to upload to the Do Not Contact list.

Q: Can I mix postcards and letters in one campaign? Yes. You can use any combination of postcards, letters, or other mail pieces in the same campaign. Each one can have its own design and settings.

Q: How many mail pieces can I add to one campaign? There is no limit. You can add as many mailers and delays as you need to build your full sequence.

Q: When will I be charged for a campaign order? You will only be charged on the day each mail piece is scheduled to mail. You are not charged for the full campaign upfront.

Q: Can I edit a campaign after it has been used in an order? Yes, you can edit it. But changes will only apply to future orders that use the campaign. Orders that were already placed will not be affected.

Q: Will each mailer in the campaign have its own proof? Yes. You will be asked to review and approve the proof for every mailer before you can submit the campaign order.

Q: Can I reuse the same campaign for multiple orders? Yes. Once your campaign is saved, you can use it again for as many orders as you want.

Q: What happens if I delete a campaign that has active orders? Deleting a campaign will not cancel any orders that were already placed. Those orders will continue as scheduled. The campaign will just be removed from your campaign list for future use.

Q: Can I change the delay days later on? Yes. You can go back and change the delay for any part of the campaign at any time before placing a new order.

Q: Can I pause or cancel a campaign mid-way? You cannot pause a campaign order once it has been submitted. But you can cancel any mail piece as long as it has not entered processing. Contact Support for further assistance.

Q: Does the delay count calendar days or business days? The delay uses calendar days. For example, if you set a delay of 7, the next mailer will send 7 days after the one before it, including weekends.